Refund & Returns Policy

1. Return & Refund Eligibility

Our return and refund policy is valid for 30 days from the date of purchase. If 30 days have passed since your order was delivered, we may not be able to provide a full refund or exchange unless required under applicable consumer protection laws.

To qualify for a return:

• The product must remain unused and in the same condition as received.
• The item must be returned in its original packaging.
• A valid receipt, invoice, or proof of purchase is required.
• Defective, damaged, counterfeit, or incorrectly delivered items may qualify for replacement or refund under applicable Indian consumer protection laws.

2. Non-Returnable Items

Certain categories cannot be returned due to hygiene, perishability, safety, or regulatory reasons.

• Perishable food items including flour, spices, cold pressed oils, groceries, and edible products.
• Opened cosmetic, skincare, haircare, or beauty products.
• Health, hygiene, and sanitary products.
• Hazardous materials, flammable liquids, or restricted items.
• Gift cards and downloadable digital products.

3. Partial Refunds & Exceptions

In certain situations, only partial refunds may be granted.

• Products showing obvious signs of use.
• Items returned with missing parts or damaged packaging not caused by our error.
• Returns submitted after the standard return window.
• Media products such as books, CDs, DVDs, software, or similar items that have been opened.

4. Refund Process

Once your returned item is received and inspected, we will notify you regarding approval or rejection of your refund request.

Approved refunds will be processed back to the original payment method within approximately 7–14 business days, depending on banking and payment gateway processing timelines.

5. Late or Missing Refunds

If your refund has not been received:

• Check your bank account and payment method.
• Contact your credit card provider or bank as processing delays may occur.
• Contact us if the issue remains unresolved after reasonable processing time.

Email: upfrontstore.in@gmail.com

6. Sale Items

Refunds are generally applicable only to regular-priced products.

Sale or discounted products may not qualify for refunds unless the item is defective, damaged, or incorrectly delivered.

7. Exchanges

Exchanges are available only for defective, damaged, or incorrect items.

To request an exchange, contact us at:

upfrontstore.in@gmail.com

Return Address:
58 Jagriti Vihar,
Ring Road, Nathanpur,
Dehradun – 248014,
Uttarakhand, India

8. Gift Returns

If the returned product was marked as a gift during purchase and shipped directly to the recipient, a gift credit may be issued upon approval of the return.

If the product was not identified as a gift, refunds will be processed to the original purchaser.

9. Shipping Returns

Customers are responsible for return shipping costs unless the return is caused by product defects, damage, or incorrect delivery.

Return shipping costs are non-refundable and may be deducted from approved refunds where applicable.

For expensive or high-value items, we recommend using trackable shipping services or shipping insurance.

10. Dispute Resolution

If disputes arise regarding refunds, exchanges, or returns, customers are encouraged to first contact us directly for resolution.

Unresolved disputes may be addressed through:

• Consumer Protection Forums in India
• Online Dispute Resolution mechanisms
• Arbitration and legal remedies under applicable Indian laws