Privacy Policy

1. Data Controller & Business Identity

Upfront Store is the official retail platform of Upfront Enterprise. We are committed to transparency regarding the naturally processed products we manufacture and distribute under our flagship brands Kathait Gold™ and Hilvera™.

• Legal Name: Upfront Enterprise
• Grievance Officer: Balbir Singh Kathait
• Email: info@kathaitgold.com
• Mobile & WhatsApp: +91 93899 23509
• Registered Office: 58 Jagriti Vihar, Ring Road, Nathanpur, Dehradun, Uttarakhand – 248014
• Manufacturing Unit: Shri Krishna Vihar, Gujronwala, Ward No. 100, Nathuwawala, Dehradun – 248008

2. Information We Collect

To provide a smooth shopping experience for our premium food and lifestyle products, we may collect the following information:

• Personal Information: Name, phone number, email address, and communication details.
• Shipping & Billing Information: Physical addresses required for order processing and delivery.
• Technical Data: IP address, browser information, device identifiers, and cookies.
• Transaction History: Product purchases, order records, and payment-related information.
• Analytics Information: User interactions collected through analytics and marketing tools.

3. How We Use Your Information

We process personal information for legitimate business and operational purposes including:

• Processing and delivering orders placed through our websites.
• Providing customer support and responding to inquiries.
• Sending product updates, promotional offers, and marketing communications.
• Improving website functionality, user experience, and product offerings.
• Preventing fraudulent activity and ensuring transaction security.
• Complying with legal, tax, GST, and regulatory obligations.

4. Cookies & Tracking Technologies

Our websites may use cookies and similar technologies to improve functionality and analyze user behavior.

We may utilize:

• Google Analytics
• Meta Pixel
• Browser cookies
• Session tracking tools

Users may manage or disable cookies through browser settings at any time.

5. Third-Party Data Sharing

We do not sell or rent personal information to third parties.

Information may only be shared with trusted operational partners including:

• Payment gateway providers for secure transactions.
• Logistics and courier partners for order delivery.
• Technical service providers including hosting and maintenance partners.
• Legal or regulatory authorities where required by applicable law.

6. Data Retention & Security

We follow reasonable technical and organizational safeguards to protect personal information from unauthorized access, misuse, disclosure, or loss.

Transaction and operational data may be retained as required under Indian tax, accounting, audit, and regulatory laws.

7. Your Legal Rights

In accordance with applicable Indian data protection standards, users may have the right to:

• Request access to personal information we hold.
• Request correction of inaccurate information.
• Request deletion of eligible data.
• Withdraw consent for marketing communications.
• Raise privacy-related concerns through our grievance contact channels.

8. Updates to This Policy

We may revise or update this Privacy Policy periodically to reflect operational, legal, regulatory, or technical changes.

Users are encouraged to review this page regularly for updated information regarding our privacy practices.